For vvx 101, vvx 201, and vvx 301, settings is located on the second page. It can take up to 24 hours to check if there is new firmware for a phone, you can always restart the phone. Still, the 600 is a step up from the 500, mostly in the large touch screen. For vvx 400410, vvx500510, and vvx 600, settings is located on the bottom row of the menu. Customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. The handsets are continuously attempting to download a firmware update that was published in office 365 over the weekend. The screenshots in this section are from a vvx series phone, but the instructions also apply to soundpoint and soundstation phones. Polycom vvx 600 voip phone series sign in to comment. Microsoft has tested and certified ip phones through our certification programs, which reflect an evolution from the previous basic interop compatibility compatible with lync to increasingly higher quality bars, including metrics targeting higher reliability. The vvx 600 business media phone delivers a bestinclass personal communications experience with an extensive list of easytouse features that complement the way you work. This is a critical distinction, because once polycom stops updating the firmware, fixing bugs, and performing other maintenance, you might have no way of getting your phones back. Visit the polycom voice support center for software downloads, product. Polycom polycom vvx 600 manuals manuals and user guides for polycom polycom vvx 600.
The polycom vvx 600 series comes ready for future expansion modules and applications such as video. Both vvx 601s are running the exact firmware that you mentioned. Home view you can always return to the home screen by pressing the home button on your phone. The update then fails to install, forcing the handset into a continuous reboot loop. We have 36 polycom polycom vvx 600 manuals available for free pdf download. The vv 600 is the new top of the line model, and theyre apparently still working out some of the kinks. A new firmware for the polycom vvx ip phone is currently undergoing certification, and it will be available for customers soon. The polycom vvx 500 is a high performance business media phone built to offer best in class desktop productivity and unified communications to busy professionals. To check the firmware version of your poly vvx, follow the instructions below works for most models. Polycom devices running firmware version 3 and lower must connect to a server to update. Polycom 220044600019 has been discontinued and is no longer available for purchase. Polycom vvx 500600 phone training momentum telecom. Oct 17, 2017 a new and improved firmware version of the polycom vvx series skype for business certified phones will soon be deployed on the skype for business online service. User manual, training, end user training participant manual, full user manual, administrators manual, long format.
On your phone, press the home button then select settings. This release includes some minor enhancements alongside a few major changes in look and behavior. Mar 07, 2014 luke perry, part of the technical sales team at voipon solutions takes a look at the polycom vvx 600 media phone. Polycom vvx 600 business media phone quick user guide for phones running polycom uc software 4.
Connecting to skype for business on your phone using better together over. To install the update, either use the phones built in update tool to download and install version 5. This article describes the features of the firmware update for the polycom vvx phone for skype for business ip phone that supports microsoft skype for business online. Connecting your polycom vvx 500 and 600 series phones. Vvx 600 comes with a factory loaded with this software. The highresolution graphic display supplies content for call information, directory access, and system status. When a phone is using a firmware version not recommended by nextiva, it can encounter a number of issues. This article describes the process of updating the polycom hardware.
For additional assistance with updating phones the following articles are provided as references. Attach a camera to leverage your voip phone with video conferencing, connect a pc to manage the phone with your mouse, or use the available modules to turn your phone into an attendant console. Oct 02, 2014 polycom vvx 600601611 making a call 8x8. Ensure that the phone is running the latest uc software 6. Setting up and using the polycom vvx 600 with office 365 skype for business and cloud pbx. I upgraded the software to the latest version on a vvx 600. You can play back recorded files on other devices, such as a windows or apple based computer using an. This is the same functionality which lync phone edition devices have always used for firmware updates and now eliminates the need for a separate provisioning server in most lync environments leveraging vvx phones. Microsoft qualification may fall behind polycom generally available dates for uc software, hence we request customers to check whether a release has been. Anleitungen fur polycomtelefone zentrum fur datenverarbeitung.
Skype for business online polycom vvx device update. We have validated the use case of a single analog phone assigned to an ata device. In the past dealing with device updates has been covered in several articles for the different device families and models. Device reset to factory default and latest supported firmware installed. Basic set up of your polycom vvx 500 and 600 series phone includes. The two phones are nearly identical in build, except that the newer vvx 600 has a larger capacitive touchscreen 4. Locating the firmware of poly vvx phones nextiva support. Gesture based, multitouchcapable capacitive touchscreen 4. I used to be able to upgrade\downgrade the firmware on all our phones by using the phones built in software upgrade feature. Vvx 600 no longer pairing with voxbox poly community.
The polycom vvx touch screen desk phone provides a powerful, yet flexible ip communications solution, delivering excellent voice quality. Polycom vvx business media phones applies to polycom vvx 101, 201, 300 series, 400 series, 500 series, 600 series, and 1500 business media phones, polycom vvx camera, and polycom vvx expansion modules. If you dont see your model listed, please refer to the user manual for your phone. You can play back recorded files on other devices, such as a windows or apple based.
Polycom vvx 600 ip phone, skype for business edition 2200. Incidentally, the software problem originated with polycom. Voice clarity is very good, and the build quality seems. The polycom vvx 300, vvx 310, vvx 400, vvx 410, vvx 500, and vvx 600 are older models, and polycom will discontinue support for them sooner than for the other phones. Using polycom vvx phones and microsoft teams together. Jul 08, 2016 as outlined in this previous article a wide array of polycom phones are now supported directly with skype for business online in office 365. Version 4 and later of the firmware can update from the devices configuration web page. Simple plug and play capability with usb power and no requirement for software drivers. The polycom vvx 600 is a premium business media phone built to offer best in class desktop productivity for busy professionals and corporate executives. Skype for business firmware update for polycom vvx series. Apr 05, 2017 microsoft has confirmed an issue with polycom vvx handsets connected to office 365 skype for business online.
Tap touch that portion of the screen with your finger tip and let go. Gesture based, multitouchcapable capacitive touchscreen 3. Once the polycom vvx 600 recognizes the bluetooth device, select the device and press add a message adding device will appear for a few seconds. The vvx 600 has been built with executives and managers in mind with the capabilities to manage microsoft exchange calendars, receive meeting reminders and alerts, access the. The phone has either rebootedrestarted due to configuration changes. Jul 21, 2017 vvx 300, 400, 500 and 600 series handsets now support the siren 7 audio codec. According to an faq from polycom titled polycom phones and microsoft teams, vvx phones will continue to operate after switching a tenant to teams. All skype for business ip phones must be firmware updated by. Airpods dont pair with polycom desk phone apple community. These tasks include investigating phone issues, restarting the phone, updating the phones configuration, and testing the phones hardware. Polycom vvx 600 ip phone, skype for business edition. A new and improved firmware version of the polycom vvx series skype for business certified phones will soon be deployed on the skype for business online service. Premium business media phones for businesses of all sizes that need support for microsoft skype for business and sfb online. Latest polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones, and soundstructure customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release.
Vvx 600 lync phone 220044600018, is likely have the ucs 5. Select tap that portion of the screen so that a submenu or additional options appear. How to factory reset a polycom vvx phone polycoms vvx 300, 400, 500, and 600 series phones are highly popular office phones, serving thousands of businesses, schools, and organizations across the nation daily. Vvx600 software upgrade this issue is really frustrating as these are brand new phones that came with very old software.
To download realpresence mobile for ios devices please visit the itunes storefront at. The polycom vvx 600 series provides personalized information at a glance, through builtin web applications and a digital photo frame. Our open standards approach to desk phones delivers bestofbreed results and makes collaboration effortless. Polycom vvx 600 customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Buy polycom vvx 600 business media phone refurbished.
You should be able to make a test call after ensuring that the user has been assigned to the device, and that the phone is receiving an ip address. Phones and devices for skype for business microsoft docs. Learn how to check and upgrade your phones firmware in the how to manually upgrade polycom vvx phones guide. Help your teams move faster with exceptional audio quality and builtin flexibility.
Once the bluetooth device is added, exit out to the main screen and and you will see a bluetooth symbol displayed on the topleft corner. New features in the firmware update for polycom vvx ip. Once reset, i will show you how to upgrade the polycom software and. Current shipping configuration for vvx 600 adding the new touch screen support, vvx 600 comes with a factory loaded with this software.
Polycom vvx 600, 601 business media phones floridas hosted. Having issues updating the software on my vvx600 phones to take advantage of the vvx camera. Polycom factory reset and software upgrade youtube. Setting up and using the polycom vvx 600 with office 365. Polycom vvx business media phones user guide uc software. The polycom vvx 600 is a business media phone with a 4. You can use the arrows to scroll and select your desired icon. Instantly turn your desktop device into a video conferencing phone. Connecting and provisioning polycom vvx 500 and 600 series. Upgrading polycom vvx handsets using a custom server setup. The vvx 600 is simple for administrators to deploy, maintain and upgrade while seamlessly integrating with thirdparty productivity applications.
Polycom vvx 601 corded business media phone system 16 line poe 220048600025 ac adapter not included replaces vvx 600. I get to the final step of upgrading and get the following message. Bluetooth is not working on polycom vvx 600 8x8 support. Multiple emergency numbers supporting multiple emergency. Polycom assisted provisioning guide zoom help center. Polycom vvx 500 and polycom vvx 600 business media. Polycom vvx business media phones user guide vanderbilt it. Managing calls on vvx 101, 201, 300, 400, 500, and 600 series phones. Office 365 polycom vvx handset firmware update loop blog. With its unique touch screen interface, the vvx 600 makes video calls as simple as standard phone communication. The poly vvx 600 series business media phones are premium phones delivering bestinclass desktop productivity for corporate executives and managers.
Access the web configuration utility on a vvx410 handset and update firmware from custom server on the vvx, navigate to utilities software upgrade. Polycom will not be issuing a microsoft teams firmware update for vvx phones, but that doesnt mean they wont continue to work. Polycom vvx 601 does not get directory from 3cx 3cx software. Polycom vvx 600 series users access streaming content using the included video playback feature. This site contains user submitted content, comments and opinions and is for informational purposes only. Administrative tasks this chapter describes tasks that your administrator may ask you to perform. Calltower supports and this document details the configuration of the following polycom vvx models only.
The polycom vvx 600 phone is built for executives and managers who need a powerful, yet intuitive expandable office phone that helps them stay connected to lead their organization. Ethe polycom vvx 600 phone is a premium business media phone designed to enhance collaboration and personal productivity. When i changed the base from generic to lync the phone continues on an endless. Connecting a polycom vvx phone to calltower skype for business. Microsoft word polycom vvx 600 quick user guide 0114. The polycom vvx 600 business media phone delivers a bestinclass personal communications experience with an extensive list of easytouse features that complement the way you work. On the vvx 600 and 601 business media phones, you can connect a bluetooth device such as a smartphone or headset to handle audio calls. To see your phones current firmware version, view the steps for your phone model below. Checking software versions on vvx 300, 310, 400, 410, 500, 600 last updated. Founded on the behavior common to smartphones and tablets, the intuitive touchscreen, multitouch user interface of the polycom vvx 600 phone makes navigation easy. Apple may provide or recommend responses as a possible solution based on the information provided. It has been replaced by polycom 220048600019 polycom vvx 600, skype for business and microsoft office 365 edition, comes ready to go with your microsoft unified communications platform.
So, when the time comes to reconfigure or reset your vvx series model for whatever reason, follow these easy steps to get. Polycom vvx business media phones with better together. The firmware version will be listed on the screen your vvx 600 media phone supports a polycom usb camera with a shutter to open and close some vvx 600 601 may also have a redial icon configured. Ive been using a polycom voxbox speakerphone with my vvx 600 phone. Polycom vvx 500 and polycom vvx 600 business media phones. User manual, training, end user training participant manual, full user manual, administrators manual, long format manual, regulatory notice, quick manual, quick start manual, quick user manual, reference manual, quick reference manual. A fix was recently pushed to the skype for business online service which enables the vvx devices to update their firmware if the required cs. Polycom vvx business media phones with better together over ethernet user guide 5. Still, the 600 is a step up from the 500, mostly in the large touch.
We delete comments that violate our policy, which we encourage you to read. I recently worked with a customer who makes use of over one hundred polycom vvx410 handsets. Apr 26, 2019 i would like to know as well last vvx 500600 legacy firmware is 5. Personalize the polycom vvx 600 through available expansions or the webbased gui.
Tenant admins can configure csipphone policy on their tenants to receive firmware updates for their polycom vvx phones from skype for business online services. Get a firstclass phone experience with enterprisegrade audio, video, and applications support with robust interoperability. Connecting the handset connecting the phone to a power source, if needed connecting the phone to your network additional connections include. We have 8 polycom vvx601 manuals available for free pdf download. Daisy chaining the phone and a computer connecting an expansion module. Using bluetooth headsets with your vvx 600 601 phone. For vvx d60 dect phone settings is located at the bottom of the menu.
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